What’s an affinity diagram? Or a Pareto chart? People love to use jargon — but it’s not much fun to try and decode it. Use this glossary of patient safety and quality improvement terms when you’re tackling a technical article or just refreshing your memory after taking an IHI Open School course.

Learning Objectives

After reading this document, students will be able to:

• Define a wide range of terms used in the study of quality improvement and patient safety.