Team Members

Cheryl Campbell, MS, RN, OCN, Patient Navigator

Garrick Chidester, Vice President

William Buice, MD, Cancer Care Medical Director

Frontline oncology staff

Janet Craig, DHA, RN, Assistant Professor

Clemson University School of Nursing

Aim

The patient navigator role was implemented to improve patient-centered cancer care orientation,  education, coordination and adherence to treatment plans, access and referral to  community resources, and assistance with financial needs, while improving outcomes and satisfaction.

Measures

• Volume growth in referrals as an indicator of perceived value by providers.
• Evidence of greater satisfaction with care by patients receiving navigator services as compared to a control group of patients without navigator services.
• Staff perception of navigator role effect on patient preparation for treatment.