The November 2009 program is now full. If you would like to be placed on an interest list for future offerings, please contact Mike Sweeney at (617) 301-4806 or by email at msweeney@ihi.org.
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Listen a recording of an informational call about this program.
The ED is a busy, exciting, and at times exhausting place… and it’s only getting busier.
Hospital emergency departments (EDs) are often plagued with waits and delays. Overcrowding in EDs contributes to poor care, frustrated patients, increased cost, potential harm, and stress for both patients and staff. But when patients, information, and materials flow efficiently through the ED, all aspects of care in emergency departments improve dramatically, including:
This seminar will provide health care professionals with the opportunity to learn how to optimize ED patient flow, operations, and service. Practical applications will demonstrate why an efficient ED is so critical to the safety and satisfaction of patients, their families, and hospital staff. Faculty will present real-world examples and provide actionable strategies and tactics — all developed through IHI’s work with multiple EDs. The unique methods introduced during this seminar include the use of a customized assessment tool, innovative approaches to front-end care, and the application of reliability science to clinical processes.
