Tuesday, February 5, 2008
7:15 AM - 8:00 AM Registration and Breakfast
8:00 AM – 5:00 PM Program

Framework for Reliable Design
Developing reliable processes does not happen by chance. There must be a plan and a methodology Participants will learn about the principles behind the reliable design model and identify an area to begin their work.  Participants will be grouped to work on selected processes to gain hands on experience on the use of the methods.

Prevention of Failure by Standardization
Standardization is a key concept in the reliable design model. In this session, participants will learn about the use of standardization to achieve a level of reliability. 

Identifying Failure and Mitigation
Participants will learn about the use of redundancies to support their reliable design.  This step allows for the development of a less than perfect initial step and is designed to reach at least 95% reliability.

Critical Failure Modes
Knowing the level of performance at each stage of developing reliable process provides the development team with information about the performance of the system.  The failure modes should be part of each step in the process.  Participants will learn how to measure reliability and use that information to improve their processes.

Putting it All Together
Each of the changes the team is considering must be tested.  This session is designed to provide participants with experience in developing a test, identifying the tasks needed to conduct that test, list their hypothesis and select measures.

Wednesday, February 6, 2008
7:00 AM – 8:00 AM Continental Breakfast and Faculty Q&A
8:00 AM – 12:00 PM Program

Design Table and Segmentation
The design table offers the opportunity to list procedural and structural changes that must be implemented in order sustainability for the process.  Participants will learn how to use the design table.

Spread and Measurement Considerations
Improvements must be spread to other units or segments of the population in order to ensure reliable processes for all patients.  In this session, faculty will discuss strategies for spread and ongoing measurement.

Team versus Leadership Considerations
In order for the reliable design methodology to be successful, there are expectations for the team and for leadership.  The work of the team must be managed as a business arrangement between the team and the leaders of the organization.  Faculty will describe the expectations that must be considered.