The March 2010 offering of Building a Quality Measurement System That Works is now full. To be placed on a waiting list or interest list for future offerings, please call or email Julie Colantuoni at 617-301-4889 or jcolantuoni@ihi.org.

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Listen to a recording of an informational call about this program.

Just as the dashboard of your car provides timely feedback on vital performance measures, so should an organization’s dashboards inform decision makers and board members on where the organization is headed and how it is progressing toward its strategic objectives. But in the complex, messy world with many oftentimes conflicting data requirements, how do you decide what’s important to measure and how do you design and implement an effective and efficient measurement system?

Building a Quality Measurement System that Works, a new hands-on seminar from the Institute for Healthcare Improvement (IHI), will provide you with a practical framework for constructing and evaluating a dashboard of key measures. Faculty will offer valuable guidance and recommendations for selecting a balanced set of measures, specifying operational definitions, and building data collection plans. In addition, both conceptual and statistical approaches to understanding variation in your data will be reviewed and you will be challenged to link your measurement efforts to improvement strategies within your organization.

Watch a short clip of Robert Lloyd, PhD, IHI’s Director of Performance Improvement and faculty for this program, presenting on measurement.