Mini-Courses
M1 Access Improvement: How to Reduce Waiting Times
M4 Master's Session on Leading Clinical Office Redesign
M6 Redesigning Primary Care to Better Meet the Needs of Chronically Ill Patients:
Part 1
Part 2
Part 3
Part 4
Part 5
Part 6
Part 7
Part 8
Part 9

M7 Engaging Doctors in Change

Learning Labs
L1 Supporting Patients to Manage Their Health: Basic Skills for Health Professionals
L3 The "Nuts and Bolts" of Designing and Running Group Visits in your Organization and Practice 
L5 Safety and Reliability in the Office Practice 
L7 Using Information Technology to Redesign Primary Care
L9 The South Central Foundation Story at Alaska Native Medical Center:
A Complete System Redesign
L10 Completing the Puzzle: Finding the Pieces That Fit Your Practice

Plenaries
P1 Plenary 1: Matt Eyring
P2 Plenary 2: Donald M. Berwick, MD, MPP, FRCP

General Session
A1 (Miniplenary) Office Efficiency
B1 (Miniplenary) Leadership and Culture: Critical Factors for Transforming Care
A2/B2 Embedding Reliability in Ambulatory Care: The Care Model Process:
Part 1
Part 2
Part 3
Part 4 
A3/B3 Using Service Agreements to Improve Care Between Primary and Specialty Practices:
Part 1
Part 2
Part 3
Part 4 
A4/B4 Championship Teams: A Framework for Improvement
A5 Comprehensive Women’s Health in the Ambulatory Setting
A6/B6 Sustaining Redesign Momentum
A7/B7 Behind Closed Doors: What Is Really Happening Between Clinician,
Patient and the Electronic Health Record?
A8/B8 Making Change Happen in Your Office:
Part 1
Part 2
Part 3
Part 4
Part 5 
A9/B9 Pay for Performance: A Tale of Two Theories
A10/B10 Email as a Connectivity Platform for Improving Health Care
Part 1
Part 2

C1 (Miniplenary) Putting It All together: The Entire Health System Redesigned
C2 Technologies for Patient-Centered Care: The Why and How
C3 Implementing Lean Production in the Primary Care Office
C4 Shaping Demand for Ambulatory Pediatric Speciality Services:
Creating a Centralized Scheduling Center Enhanced by a Clinical Intake Process
C5 Putting It All Together: Team Building, Open Access, and Planned Care
in One Change Package
C6 Re-Weaving the Safety Net Initiative
C7 How Evidence-Based Design Can Improve Care While Lowering Costs
C8 Using Advanced Clinic Access Principles to Improve Access in VA Primary Care Clinics
C9 Utilizing Regional Collaboratives to Foster and Spread Change in a Community
C10 Translating Research into Practice in the Care of Older Adults:
Part 1
Part 2
Part 3
Part 4
Part 5 

D1 (Miniplenary) An Assessment of Efforts to Transform Health Care:
Part 1
Part 2 
E1 (Miniplenary) Patient Involvement
D2/E2 Improving Care in Chronic Conditions
Part 1
Part 2 
D3/E3 Ideal Micro Practice
D4/E4 Using Idealized Design to Improve Access and Clinical Quality
D6/E6 Practical Applications of Health Literacy Strategies and Techniques in the Office Setting:
Part 1
Part 2
Part 3 
D7/E7 Access Improvement: How to Reduce Waiting Times
D8/E8 Making the Imperative Practical: Cultural Competence in Ambulatory Care New York-Orlando
D9/E9 Parent Power! Putting Parents on Practice Improvement Teams to
Accelerate Improvement:
Part 1
Part 2 
D10/E10 Moving Mental Health into Primary Care: Improving Care While Saving Time and Money