Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s), any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.
Neil J. Baker, MD, is a consultant with many years of experience in quality improvement in office practices. He is currently faculty and an Improvement Advisor for the Institute for Healthcare Improvement Learning and Innovation Community on Redesigning the Clinical Office Practice, and previously he was an Improvement Advisor for the National Initiative for Children's Healthcare Quality. Dr. Baker has worked as an associate consultant with Qualis Health/Outllook Associates and MCPP Healthcare Consulting. His clients have included the British Columbia Ministry of Health, American Academy of Family Practice, the Community Health Plan of Washington, and others. Prior to consulting, he was Medical Director of Clinical Improvement and Education at Group Health Cooperative in Seattle, Washington.
Virginia Crowe, RN, EdD, Improvement Advisor, Hamilton Consulting, LLC, has over 25 years of health care experience combined with education in nursing, business, and adult learning. Her area of specialty is integrating adult learning theory and principles with quality improvement theory and methods. Dr. Crowe is an Improvement Advisor for several organizations focused on improvement in health care such as the Institute for Healthcare Improvement and the National Quality Center. She is author of several articles and co-author of A Resource Guide for Chapters: Building Local Capacity for Improvement.
Marie Schall, MA, is the IHI content lead for the Redesigning the Clinical Office Practice Learning and Innovation Community. She also directs IHI’s Spread Initiative and serves as a faculty member for IHI’s Breakthrough Series College. Her prior experience includes serving as Assistant Clinical Coordinator with the Peer Review Organization of New Jersey and also as Director of Research for the Health Research and Educational Trust of New Jersey, a non-profit affiliate of the New Jersey Hospital Association.
Cory Sevin, RN, MSN, NP, Director, Institute for Healthcare Improvement (IHI), has experience in redesigning clinical office practices to support better patient-centered care, planned care, efficiency, access, and workforce vitality. She is a nurse practitioner with a Clinical Specialty in Adolescent, Preventative, and Community Health. For the past 26 years, Ms. Sevin has worked in a variety of community settings, including public health, schools and community health centers. Before joining IHI, she was Vice President of Operations at Clinica Campesina, a community health center in Colorado.
L. Gordon Moore, MD, of Ideal Health of Brighton, is a nationally recognized expert in clinical office practice redesign who maintains a private solo practice in family medicine in Rochester, New York. He is co-leading the clinical office redesign component of the Safety Net project. A faculty member of the Institute for Healthcare Improvement, he works with office practice teams from across the United States to pilot and implement open/advanced access scheduling, office efficiency, and improve chronic illness and preventive care with the Chronic Care Model. Dr. Moore writes about and speaks nationally on the principles and application of clinical office practices capable of delivering care that is safe, effective, efficient, timely, patient-centered, equitable, and vital. He is an Assistant Professor with the University of Rochester Departments of Family Medicine and Community and Preventive Medicine.
Catherine I. Tantau, BSN, MPA, President, Tantau & Associates, is an internationally recognized authority on access, efficiency, and flow systems in health care with extensive experience in designing and implementing demand management models to utilize health care workers in fully expanded roles. She led the creation and implementation of Advanced Access and developed the Access and Office Efficiency Collaborative Model. Ms. Tantau has worked with hundreds of health care organizations in the US and Europe using this model. She has chaired and been faculty for the Institute for Healthcare Improvement's national Waits and Delays Collaborative, and she was advisor to the UK National Health Service Cancer Care Access Initiative. She has published widely in peer-reviewed journals and speaks internationally on various health care topics.
John Wasson, MD, is Professor of Community and Family Medicine and Medicine, and Herman O. West Professor of Geriatrics at Dartmouth Medical School. He is also Co-Director of the Center for Aging and Research Director of the Dartmouth-Northern New England Primary Care Research Network (COOP). Dr. Wasson is faculty for the Institute for Healthcare Improvement for Redesigning the Clinical Office Practice, the IMPACT network, and Planned Care. |
