Session 1: Identifying Waste

Faculty:  Gordon Moore, Cory Sevin
Date: Thursday, February 12, 2009
Time: 12:00 PM – 1:30 PM Eastern Time

• Learn the value of flow mapping office processes
  
• Identify how to measure patient cycle time
  
• List common forms of waste in ambulatory care practices 

Action Period One (February 13 – March 4, 2009)

Participants will be asked to complete the following:

1. Develop skill in flow mapping

2. Measure and use of tools to identify waste (interruption analysis, constraint analysis, measuring cycle time and patient experience of waste)

Session 2: Key Concepts

Faculty: Gordon Moore, Cory Sevin
Date: Thursday, March 5, 2009
Time: 12:00 PM – 1:30 PM Eastern Time

• Identify key characteristics of high-functioning care teams
  
• Identify 3 to 5 changes to test that will decrease patient cycle time in the office practice
  
• Understand the concept of continuous flow 

Action Period 2 (March 6 – March 25, 2009)

Participants will be asked to complete the following and report results of tests plus next steps:

1. Use tools
2. Identify care team roles
3. Map and test ideal flow
4. Reduce cycle time by eliminating waste
5. Continue to measure cycle time and patient experience of waste

Session 3: Putting It All Together and Addressing Challenges

Faculty: Gordon Moore, Cory Sevin
Date: Thursday, March 26, 2009
Time: 12:00 PM – 1:30 PM Eastern Time

• Identify 3 to 5 common challenges to increasing office efficiency
  
• Identify 3 to 5 tests of change to address these challenges
  
• Identify key next steps