Every office practice wants to provide the best patient-centered, evidence-based care possible to each patient, each visit. But far too often daily work is plagued by busy caseloads, chaotic environments, and wasteful processes. Staff become so overwhelmed that there is no chance to find the breathing room necessary to focus on providing optimal care.
The Institute for Healthcare Improvement (IHI) created Web&ACTION: Using Practical Tools and Methods to Create an Efficient Office Practice to help office practices find and eliminate waste. Participants in the program will learn how to use simple tools and methods centered on Lean principles such as identifying the value stream, design for continuous flow, bottlenecks, and removing waste.
The goals of this work include:
- Being able to focus more fully on providing ideal patient-centered, evidence-based care
- Decreasing cycle times
- Increasing efficiency and patient and staff satisfaction
Upon completion of this program, participants will be able to:
- Identify common opportunities to improve practice/procedure efficiency
- Identify the person or process constraint in your office, and possible ways to leverage or manage that constraint
- Describe the concept of continuous flow
- Recognize strategies to reduce waste and inefficiency
