You can view this On Demand presentation any time at your convenience. The program features streaming video of Dr. Leonard's presentation, synchronized with his presentation slides. You may pause or stop the presentation at any point and resume where you left off. There is no charge to view this On Demand presentation.

This 49-minute video of Dr. Leonard’s presentation will teach you how to:

• Identify how communication failures are a root cause of unanticipated adverse events
• Apply SBAR, an effective model used to enhance effective communication
• Explain the importance of Assertion and Critical Language to allow providers to speak up when they perceive risk to a patient
• Describe the limitations of human performance and the value of reliable systems to help insure safe care
• Explain the clinical value in effective teamwork and communication in providing safe patient care