Connie Davis, MN, ARNP, is a Geriatric Clinical Program Development Specialist at Fraser Health in British Columbia, Canada. She was formerly the Associate Director for Clinical Improvement of Improving Chronic Illness Care, based at the MacColl Institute and Group Health Cooperative's Center for Health Studies in Seattle. Ms. Davis has held a variety of positions in health care, including long-term care, subacute care, community agencies, retirement housing, outpatient clinics, research, and quality improvement. She is a frequent speaker and co-author of publications on the topics of health promotion in the elderly, chronic illness care, and self-management.

Frank A. Federico, RPh, Director, Institute for Healthcare Improvement (IHI), works in the areas of patient safety, application of reliability principles in health care, and perinatal care. He is faculty for the IHI Patient Safety Officer Executive Training Program, and previously co-chaired a number of Patient Safety Collaboratives. Prior to joining IHI, Mr. Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions, and Director of Pharmacy at Children's Hospital, Boston. He is one of the Executive Producers of "First, Do No Harm, Part 2: Taking the Lead."

Allan Frankel, MD, is the Director of Patient Safety for the Partners HealthCare System in Boston, Massachusetts, USA. He divides his time between his anesthesiology practice and his current position. He served as co-chair of the Institute for Healthcare Improvement's third Breakthrough Series Collaborative in Reducing Adverse Drug Events and serves on the Massachusetts Coalition for the Prevention of Medical Errors.

Sarah W. Fraser is an independent consultant and visiting professor at Middlesex University in London, England. She participates in and leads a number of projects and interventions designed to improve health care. Ms. Fraser is continually researching and gathering experience on what helps good ideas to be adopted by others and how people can best work together.  She is involved in a number of large-scale change and support projects in the UK and delivers workshops in the USA, UK, and Europe.

Frances A. Griffin, RRT, MPA, is a Director at the Institute for Healthcare Improvement (IHI) in Cambridge, Massachusetts, USA. Prior to joining IHI full time, Ms. Griffin worked at Meridian Health System in New Jersey, where she directed quality, case management, emergency preparedness and several other departments at one of the hospitals. Ms. Griffin also previously served as the director of performance improvement at Morristown Memorial Hospital in New Jersey. Ms. Griffin’s clinical background is as a Registered Respiratory Therapist and she holds a Master’s Degree in Public Administration from Fairleigh Dickinson University. In her work at IHI, Ms.Griffin has had several roles, including supporting the development of content in patient safety and reliability, directing collaborative projects, and serving as faculty for the 100,000 Lives and 5 Million Lives Campaigns. She is co-developer of the IHI Global Trigger Tool and has authored several articles and a book chapter related to patient safety.

Carol Haraden, PhD, Vice President, Institute for Healthcare Improvement, is responsible for patient safety initiatives and the development of innovative designs in patient care at IHI. She currently leads the Safer Patients Initiative, a four-year project to improve patient safety in the UK. Dr. Haraden has been a Dean in higher education, a clinician, a researcher, and Vice President for Quality Services at Fletcher Allen Health Care in Burlington, Vermont. She served on the Institute of Medicine Committee on Engineering Approaches to Improve Health Care, and she is a judge for several national quality awards. Dr. Haraden has published several papers and serves as associate editor for the journal, Quality and Safety in Health Care.

Carol Haraden, PhD, Vice President, Institute for Healthcare Improvement, is responsible for patient safety initiatives and the development of innovative designs in patient care at IHI. She currently leads the Safer Patients Initiative, a four-year project to improve patient safety in the UK. Dr. Haraden has been a Dean in higher education, a clinician, a researcher, and Vice President for Quality Services at Fletcher Allen Health Care in Burlington, Vermont. She served on the Institute of Medicine Committee on Engineering Approaches to Improve Health Care, and she is a judge for several national quality awards. Dr. Haraden has published several papers and serves as associate editor for the journal, Quality and Safety in Health Care.

Kirk B. Jensen, MD, MBA, FACEP, Vice President of Clinical Operations, BestPractices, is also a faculty member for the Institute for Healthcare Improvement focusing on patient flow, quality improvement, and patient satisfaction both within the ED and within the hospital. He currently chairs two IHI IMPACT Learning and Innovation Communities, Improving Flow Through Acute Care Settings and Operational and Clinical Improvement in the Emergency Department.

Charles M. Kilo, MD, MPH, is the CEO of GreenField Health, a medical group focused on researching and developing new methods of care, and The GreenField Group, a consulting group serving clinical organizations and IT companies focused on medical practice performance improvement. He is a fellow of the Institute for Healthcare Improvement (IHI) where he was previously Vice President. Dr. Kilo works regularly with IHI, the American Academy of Family Physicians, the American College of Physicians, and others on issues pertinent to performance improvement. He is a practicing internist.

Lucian L. Leape, MD, Adjunct Professor of Health Policy, Department of Health Policy and Management, Harvard School of Public Health, is an outspoken advocate of the nonpunitive systems approach to the prevention of medical errors. He has talked and written widely about the need to make patient safety a national priority in the United States. Dr. Leape was one of the founders of the National Patient Safety Foundation, the Massachusetts Coalition for the Prevention of Medical Error, and the Harvard Kennedy School Executive Session on Medical Error. He was a member of the Institute of Medicine's Quality of Care in America Committee that published the reports, To Err Is Human and Crossing the Quality Chasm.

Eugene Litvak, PhD, Professor, Boston University School of Management, is a co-founder and director of the Program for the Management of Variability in Health Care Delivery at the Boston University Health Policy Institute. He also teaches an operations management course as an Adjunct Professor of Operations Management in the Department of Health Policy and Management, Harvard School of Public Health. Prior to arriving in the US, he served as chief of the Operations Management Group at the Computing Center in Kiev, Ukraine. He is an author of more than 60 publications, frequently presents at national and international meetings, and is faculty for the Institute for Healthcare Improvement.

Joanne Lynn, MD, MA, MS, is Director of The Washington Home Center for Palliative Care Studies, a multidisciplinary center for research, quality improvement, and education aimed at improving the care of persons facing serious, eventually fatal, chronic illness. Dr. Lynn is a geriatrician, health services researcher, and ethicist, formerly professor at George Washington University and at Dartmouth and now a Senior Researcher with RAND Health. She was Co-Director of SUPPORT, the Study to Understand Prognoses and Preferences for Outcomes and Risks of Treatments, which studied ten thousand seriously ill hospitalized persons and tested an intervention to improve decision making. Dr. Lynn has served as Chair for various Breakthrough Collaboratives to Improve End-of-Life Care through quality improvement, working with the Institute for Healthcare Improvement. Dr. Lynn is President of Americans for Better Care of the Dying (ABCD). She was elected to the Institute of Medicine in 1996.

David K. McCulloch obtained his MD in Edinburgh, Scotland, in 1977. He did postgraduate training in Edinburgh and Nottingham, in the UK, and was elected a Fellow of the Royal College of Physicians in 1991. He moved to the University of Washington, Seattle in 1983, where he is now a Clinical Professor of Medicine. He has done research studies in a wide variety of areas related to diabetes, and has over 70 peer-reviewed publications related to this. Since 1994 he joined Group Health Cooperative, a large HMO in Washington State, as senior Diabetologist where he works with an energetic team to develop innovative strategies to improve diabetes care both within Group Health Cooperative and around the world. Since 1998 he has been the diabetes chair in several national collaborative efforts to improve diabetes care in association with the Institute for Healthcare Improvement, the Bureau of Primary Care and The Robert Wood Johnson Foundation.

Steven Meisel, PharmD, is Director of Medication Safety for Fairview Health Services, an integrated health system based in Minneapolis, Minnesota, USA. In this role he is responsible for all aspects of adverse drug event and medication error reduction, as well as related measurement, reporting, educational and cultural initiatives. Dr. Meisel has served as faculty for the Institute for Healthcare Improvement’s Breakthrough Series and related initiatives on adverse drug events, medical errors, and patient safety since 1997.

Dr. Meisel also previously served as Assistant Director of Pharmacy for Patient Care at Fairview Southdale Hospital in Edina, Minnesota. Prior to his affiliation with Fairview, he was Clinical Pharmacy Coordinator at St. Joseph's Hospital in St. Paul and Chief of Pharmacy, Keams Canyon Indian Hospital in Arizona. In 2000 he was named one of the Minnesota’s top 100 most influential health care leaders by Minnesota Physician. Dr. Meisel was the winner of the 2000 Innovative Solutions Award by the National Patient Safety Foundation and the 2002 Best Practices Award from the American Society of Health-System Pharmacists. He has authored or co-authored 33 publications and presented over 175 formal lectures.

Ronald D. Moen is a statistician, consultant, and teacher to industry, government, health care, and education. He is co-founder and partner of Associates in Process Improvement (since 1984) and he is Adjunct Lecturer in the Physics and Engineering Science Department at the University of Michigan in Flint, Michigan, USA. His experience of over 30 years includes General Motors Corporation and the US Department of Agriculture. He is currently working with the Institute for Healthcare Improvement on various projects. Mr. Moen has presented internationally for 20 years and received three awards from the American Society for Quality for outstanding technical papers. He is co-author of the book, Improving Quality Through Planned Experimentation, and the second edition, Quality Improvement Through Planned Experimentation.

Mark Murray, MD, MPA, Principal, Mark Murray and Associates, Sacramento, California, USA, consults with health care organizations in the US and abroad on a variety of health care quality improvement strategies including efficiencies in office practice, the development and care of health care teams, change management in health care settings, physician compensation, and “big system” flow. His primary and unique area of expertise remains specific expertise in all aspects of access to care, including patient access to appointments in primary, specialty and ancillary care, patient access to information as well as health care demand/supply matching and balance. He draws on his direct experience in health care delivery and management, his unique perspective as a physician who practiced in multiple environments, and his understanding of other businesses and industries that use flow and demand /supply matching. Dr. Murray is widely published and is recognized as an international authority on the development of access systems in health care.

Sandra Murray, MA, RD, is Principal of Corporate Transformation Concepts in Eugene, Oregon, USA, where she helps health care clients to understand and achieve improvement. She has 14 years of experience as a clinical dietitian and a hospital department manager, was an organizational improvement coach at a 250-bed hospital and a seven-state HMO for six years, and had been an independent consultant for seven years.

Thomas W. Nolan, PhD, is a statistician, author, and consultant. He is co-founder of Associates in Process Improvement, a consulting firm in Silver Spring, Maryland, USA, that specializes in the improvement of quality and productivity. Dr. Nolan is also a Senior Fellow and member of the executive team of the Institute for Healthcare Improvement (IHI) in Cambridge, Massachusetts, USA, where he oversees IHI's Research and Development efforts. He has been one of the primary designers of IHI's Breakthrough Series and he served as co-director of the Pursuing Perfection initiative funded by The Robert Wood Johnson Foundation. The author of three books on improving quality and productivity, including The Improvement Guide, Dr. Nolan has published articles in a variety of peer-reviewed journals as diverse as the Noise Control Engineering Journal and the British Medical Journal. He was the year 2000 recipient of the Deming Medal awarded by the American Society for Quality. His health care experience includes helping integrated systems, hospitals, and medical practices to accelerate the improvement of quality and the reduction of costs in clinical and administrative services.

Lloyd P. Provost, MS, Statistician, Associates in Process Improvement, helps organizations improve and foster continuous learning. He co-authored the books Quality Improvement Through Planned Experimentation and The Improvement Guide. For the past nine years, Mr. Provost has been a Senior Fellow of the Institute for Healthcare Improvement (IHI) working on Breakthrough Series Collaboratives. In his role as an Improvement Advisor, he has been responsible for the improvement and measurement strategies for specific Collaboratives. He also serves on the faculty for the IHI Breakthrough Series College and the Improvement Advisor Professional Development Program; supports the leadership curriculum for the IMPACT network; and is involved in IHI international projects.

Roger K. Resar, MD, Senior Fellow, Institute for Healthcare Improvement, has contributed to the development and national spread of key safety and improvement strategies such as medication reconciliation, use of the Trigger Tool methodology to measure adverse events, the development of "bundle science," and the use of reliability concepts in health care. Dr. Resar serves as faculty for the Institute for Healthcare Improvement, where he also participates on innovation teams to create change concepts, design testing in prototype sites, and teach these innovations. Previously he was Assistant Professor of Medicine at the Mayo Clinic School of Medicine and Change Agent for Luther Midelfort and Mayo Foundation.

Roger K. Resar, MD, Senior Fellow, Institute for Healthcare Improvement, has contributed to the development and national spread of key safety and improvement strategies such as medication reconciliation, use of the Trigger Tool methodology to measure adverse events, the development of "bundle science," and the use of reliability concepts in health care. Dr. Resar serves as faculty for the Institute for Healthcare Improvement, where he also participates on innovation teams to create change concepts, design testing in prototype sites, and teach these innovations. Previously he was Assistant Professor of Medicine at the Mayo Clinic School of Medicine and Change Agent for Luther Midelfort and Mayo Foundation.

Patricia A. Rutherford, RN, MS, Vice President, Institute for Healthcare Improvement (IHI), is responsible for managing IHI's Clinical Office Practice Redesign, Improving Access and Flow in Specialty Practices and Outpatient Settings, Optimizing Care Coordination and Transitions in Care, Innovations in Patient-Centered Care, and The Robert Wood Johnson Foundation and IHI project, Transforming Care at the Bedside. Her skills include knowledge of process improvement, innovation, and idealized design; coaching clinicians, staff, and senior leaders in organizations on process improvement; and management of all aspects of large performance improvement initiatives. Prior to joining IHI, she worked for 21 years at Children's Hospital in Boston.

Marie W. Schall, MA, Director, Institute for Healthcare Improvement, directs and is senior faculty for IHI's Breakthrough Series College. She is also responsible for the ongoing development of IHI's spread methodology and programming, and she directs innovation projects focused on improving outpatient-based care. Prior to joining IHI in 1995, Ms. Schall designed and led improvement projects for PRONJ (the New Jersey Quality Improvement Organization) and was Director of Research for the Health Research and Educational Trust of New Jersey, a non-profit affiliate of the New Jersey Hospital Association.

Edward H. Wagner, MD, MPH, FACP, Director of Improving Chronic Illness Care (ICIC), is a general internist/epidemiologist, and director of the Seattle-based MacColl Institute for Healthcare Innovation at the Center for Health Studies, Group Health Cooperative. His current research interests include the development and testing of population-based care models for diabetes, frailty in the elderly and other chronic illnesses; the evaluation of the health and cost impacts of health promotion/disease prevention interventions; and interventions to prevent disability and reduce depressive symptoms in older adults. He has written two books and more than 200 publications.

John Wasson, MD, is Professor of Community and Family Medicine and Herman O. West Professor of Geriatrics at Dartmouth Medical School. He is also Director of the Center for Aging and Research Director of the Dartmouth–Northern New England Primary Care Research Network (COOP). Dr. Wasson is faculty at the Institute for Healthcare Improvement for Idealized Design of Clinical Office Practices, the IMPACT network, and Planned Care. He is currently faculty co-director of Lumetra DOQIT Program for CMS.