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​​​​​​​​​​Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any econ​omic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.​

Maureen Bisognano

Maureen Bisognano
President Emerita and Senior Fellow
Institute for Healthcare Improvement
​​Mauree​n Bisognano previously served as IHI’s President and CEO from 2010 to 2015, and as Executive Vice President and COO from 1995 to 2010. She is a prominent authority on improving health care systems, advises leaders around the world, and is a frequent speaker at major health care conferences. Ms. Bisognano is an elected member of the National Academy of Medicine, an Instructor of Medicine at Harvard Medical School, and a Research Associate in the Brigham and Women's Hospital Division of Social Medicine and Health Inequalities.
She currently serves on the boards of The Commonwealth Fund, Cincinnati Children’s Hospital Medical Center, ThedaCare Center for Healthcare Value, and on the Advisory Board of County Health Rankings and Roadmaps. Prior to joining IHI, she was CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.
Derek Feeley

Derek Feeley

President and CEO
Institute for Healthcare Improvement​
Derek Feeley, former ​President and CEO of IHI, previously served as its Executive Vice President from 2013 to 2015, during which time he had executive-level responsibility for driving IHI’s strategy in five focus areas: Improvement Capability; Person- and Family-Centered Care; Patient Safety; Quality, Cost, and Value; and the Triple Aim.

Prior to joining IHI in 2013, Mr. Feeley served as Director General for Health and Social Care in the Scottish Government and Chief Executive of the National Health Service (NHS) in Scotland. In that role he was the principal advisor to the Scottish Government on health and health care policy and on public service improvement. He also provided leadership to NHS Scotland’s 140,000 staff in their delivery of high-quality health and health care. In 2013, Mr. Feeley was made a Companion of the Order of the Bath by Her Majesty, Queen Elizabeth II, in recognition of his services to health and health care.

Pedro Delgado

Pedro Delgado, MSc
Head of Europe and Latin America Regions
Institute for Healthcare Improvement
​​Pedro Delgado, MSc, has a unique ability to work across cultures, languages, and systems. Based in the United Kingdom, he has been a driving force in IHI’s global strategy. From work on reducing C-sections in Brazil, to improving early years education in Chile, to improving patient safety in Portugal and mental health in London, Mr. Delgado has led the key senio​r relationships and design and implementation of large-scale health system improvement efforts and networks globally. He coaches senior leaders and teams, and lectures extensively worldwide on large-scale change, patient safety, and quality improvement.
During his time at IHI, he also facilitated the Quality and Innovation Centers network, which included Kaiser Permanente’s Performance Improvement Institute, Qulturum in Jönköping County (Sweden), and the James Anderson Center for Clinical Excellence at Cincinnati Children’s Hospital. His background is rich in diversity, including a brief period as a professional football (soccer) player, roles in hospital management and large-scale improvement leadership in the UK, and experience working in mental health in Venezuela and the UK. He holds summa cum laude degrees in Psychology and in Global Business, and an MSc in Healthcare Management and Leadership.

Susan Hannah
Senior Director for the Europe Region and Strategic Partners
Institute for Healthcare Improvement​​
​​Susan Hannah has a background in high-care nursing and expertise as a leader for patient safety and clinical improvement in Scottish health care, responsible for the delivery of patient safety in a health system and serving as faculty for the national program. A trained Improvement Advisor, she worked in the Scottish government for six years, performing improvement and leadership roles to influence the adoption of quality strategies and improvement science in government policy teams and across public services.
Ms. Hannah led the design and delivery of a national Raising Attainment for All QI Collaborative for Education, later amalgamating this with the Early Years Collaborative to establish and lead the Children and Young People Improvement Collaborative, a large-scale national program that delivers multiagency quality improvement communities working to improve health and achievement outcomes across Scotland.
Angela Zambeaux

Angela G. Zambeaux

Institute for Healthcare Improvement​​
Angela G. Zambeaux has managed a wide variety of IHI projects and programs. Since 2013 Ms. Zambeaux has managed the Always
Events program and contributed to the spread of Always Events across NHS England through the publication of a toolkit and coaching of improvement teams. She has worked with The Conversation Project and Conversation Ready projects to help make sure people’s end-of-life care wishes are expressed and respected.

As Operational Director for Europe, her role includes project design, delivery, and evaluation. Prior to joining IHI, Ms. Zambeaux provided project management support to a small accounting firm and spent a year in France teaching English to elementary school students.


Olivia Butkowski

Project Manager
Institute for Healthcare Improvement​​
​​Olivia Butkowski supports quality improvement projects in the Europe Region and on the Strategic Partners team. She is currently working on projects with partners to advance the Triple Aim, improve Joy in Work, and reduce waste and increase value in the healthcare system. Her professional interests include social determinants of health, planetary health, and reducing health and healthcare inequities. Olivia also co-leads the Green Team at IHI, which works to increase awareness of environmental and health impacts of climate change and encourage sustainable behaviours.
Prior to joining IHI, Olivia worked at Brigham and​ Women’s Hospital as a New Patient Coordinator in the Thoracic Surgery Department. Ms. Butkowski received her Bachelor of Science degree from Cornell University where she majored in Human Development and minored in Health Policy and Business.