- For membership or subscription fees of $700 or less, full payment is due at the time of registration.
- Group membership and subscription fees of more than $700 are due upon invoice receipt.
- Check payments: If you need to make a payment by check, please call the IHI Customer Experience Department or mail a copy of the invoice with your check made payable to IHI.
- Refunds: All IHI membership and subscription fees are non-refundable.
- Substitutions: No substitutions for membership and subscription registrations.
Our Guarantee to You
If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.