If you haven’t discovered IHI Open School courses yet, now’s a great time to start. Try taking a free sample course.
This Week at the Institute for Healthcare Improvement
September 26, 2016
Back to School: Check Out
the Improved Open School Courses

If you haven’t discovered IHI Open School courses yet, now’s a great time to start — we’ve just launched a new learning interface and updated our catalog of more than 30 online courses in quality, safety, leadership, the Triple Aim, and person- and family-centered care. Through narrative, video, and interactive features, our courses offer a dynamic learning environment to engage health professionals and students at all levels. Try a free sample course (we recommend QI 102: How to Improve with the Model for Improvement) and learn more about the courses, including information about affordable subscriptions for individuals and groups.

Can Payer Partnerships
Advance the Triple Aim?

To achieve the Triple Aim, health care providers must work across traditional boundaries. This means exploring partnerships with those who haven’t always seemed like allies, such as health insurers. It may not seem like a natural fit, but insurers can help advance the Triple Aim when they go beyond the traditional carrot-and-stick approaches. Some are coaching primary practices as they establish more patient-centered models, while others are leading large-scale quality improvement collaboratives. Payers and those working with them can learn more by exploring the Health Plans & Insurers Advancing Improvement track at this year’s IHI's National Forum (December 4-7, 2016, in Orlando, Florida).
How to Improve Patient
Experience: WIHI, October 6

Are patients and family members feeling more positive about the experiences they’re having in the US health care system? With so many health systems committed to patient-centered care and trying to improve their patient satisfaction scores, you’d think the answer would be a resounding “yes.” But the picture is decidedly mixed. Research and anecdotal evidence suggest that too many patients continue to have negative health care experiences — even when providers feel that they’re making improvements and actively engaging patients. Why the disconnect? What can you do about it? Learn how to improve patient experience on our next WIHI, Thursday, October 6, 2-3 PM ET.

Sign up, listen in, chat, access archived shows

IHI Focus Area Spotlight

Improvement Capability: When Is Enough Data Enough?

Person- and Family-Centered Care: Making Medical Education More Patient-Centered

Patient Safety: The Dangers of Alert Fatigue

Quality, Cost, and Value: How "Flow Failures" Are Disrespectful to Patients

Triple Aim for Populations: The ACO Experiment: Looking Back and Looking Forward

Look for

For Falls Prevention Awareness Week, we’re looking back at Pat Quigley’s provocative blog post, “Is Zero Falls the Right Target?”

Sign Up
Hospital Flow Professional Development Program
October 31–November 3 in Cambridge, MA

28th Annual National Forum on Quality Improvement in Health Care
December 4-7 in Orlando, FL
Early Bird rate ends Friday, September 30

Where's IHI?

Dr. Pierre Barker, Chief Global Partnerships and Programs Officer, is visiting our office in Addis Ababa, Ethiopia, to attend meetings with the Federal Ministry of Health and a learning session in Oromia.


Several IHI leaders and staff are in Singapore this week for the International Forum on Quality and Safety in Healthcare: Asia.

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