This Week at the Institute for Healthcare Improvement
January 20, 2015
Profile in Improvement: Alide Chase

Health care needs more leaders like Alide Chase. Since 2005, when IHI began a formal strategic partnership with Kaiser Permanente (KP), Chase has been at the center of a relationship that has provided extraordinary benefits to both organizations and to millions of patients. In a new Profile in Improvement on, Chase describes her past work as a Kaiser Permanente Senior Vice President in building both KP’s patient safety and quality improvement programs, and its enterprise performance measurement system. Now retired and an IHI Senior Fellow, Chase is working to create a more vibrant network among the IHI Senior Fellows, and to provide strategic guidance to IHI’s leaders. What does she see as the key challenges to improving health and health care? What is she most excited about as she enters the next chapter of her life and career? Find out on

Using Data to Drive Primary Care Team Transformation

“Ultimately, the goal of using data in primary care is to guide quality improvement efforts. The challenge is getting enough data to direct improvement activities, but not so much to burden the effort,” says Jerry Langley in a new post to the IHI Blog. Langley, a statistician with Associates in Process Improvement and faculty for IHI’s upcoming 12-month Collaborative, Optimize Primary Care Teams to Meet Patients' Medical AND Behavioral Needs, notes that any improvement effort needs a measurement system to routinely collect and analyze data. Teams working to improve primary care can use data in two important ways: 1) to better understand their patient populations, and 2) to assess whether changes they are making are leading to improvement. Langley provides examples of the kinds of information that should be collected and tracked over time, and how some high-performing teams do this well.

National Forum Keynote Videos Available

Not everyone who shares our passion for improving health and health care could make it to Orlando last month for IHI’s 26th Annual National Forum. So, we’ve made videos of two of the four Forum keynotes freely available to all through IHITV on In the opening keynote, “AND Is the New OR,” IHI CEO, Maureen Bisognano, and EVP, Derek Feeley, talk about how we all need to reject “OR thinking” and embrace “AND thinking” as we work to find and spread innovative solutions. In the Forum’s closing keynote, “A Report from Xanadu,” IHI President Emeritus and Senior Fellow, Don Berwick, reminded the gathering that improving health and health care requires broad engagement far outside the traditional boundaries of health care; and that we have a moral imperative to reduce the portion of society’s common pool of resources spent on health care. 

IHI Focus Area Spotlight

Improvement Capability: IHI 2014 National Forum Keynote Videos

Person- and Family-Centered Care: Frail, Frightened, and Forgotten: Redesigning Frail Elder Care

Patient Safety: The Impact of Doctors’ Experiences of Adverse Events in Secondary Care

Quality, Cost, and Value: Moving to High-Value Health Care in Three Excelling US Regions

Triple Aim for Populations: The Antidote to Fragmented Care

look for

A recent article in Politico – "End-of-life instructions find no place in electronic health records– describes IHI's Conversation Ready initiative and features comments from Director Kelly McCutcheon Adams



A new article in Quality Management in Health Care follows up on a 2006 study of Jönköping County's (Sweden) improvement program and their experiences with sustaining improvement over 20 years



The Disparities Solutions Center is now accepting applications (due February 13) for the 2015-2016 Disparities Leadership Program


where's IHI?
Maureen Bisognano, Don Berwick, Don Goldmann, and Pedro Delgado are in London this week for a patient safety seminar with NHS England.
who's at IHI?

Dr. Howard Koh, Professor of the Practice of Public Health Leadership at Harvard T.H. Chan School of Public Health, is visiting IHI this week.


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