This Week at the Institute for Healthcare Improvement
March 23, 2015
Why You Should Be Curious about PDSAs
When IHI President and CEO, Maureen Bisognano, challenged Karen Baldoza to name one improvement idea that should “go viral” throughout health care, she came up with lots of possibilities – the Model for Improvement, Deming’s System of Profound Knowledge, systems thinking, lean thinking, change concepts, the forms of waste, etc. The answer came to Baldoza, an Executive Director at IHI, when she was watching her young son play with Legos. Watching him get frustrated with constructing a tower, it dawned on her – PDSAs! In a new post to the IHI Blog – “Why You Should Be Curious about PDSAs” – Baldoza explains why Plan-Do-Study-Act (PDSA) cycles are so critical to improvement, and how people, even children, often unknowingly use this method for iterative testing and learning in their daily lives. She also explains how one famous animated monkey uses PDSAs to teach his friend to dance.
New Video Activity: The Secret to Running Effective Meetings

Bob Pozen, senior lecturer at Harvard Business School, senior research fellow at the Brookings Institute, and author of Extreme Productivity: Boost Your Results, Reduce Your Hours, is passionate about the effective, efficient use of time. Pozen knows, as we all do, that bad meetings are among the most common source of undirected, unproductive, and wasted time. So he decided to work with IHI’s Open School to develop content that will help Open School students get the most out of meetings. The result is a new video activity, led by Pozen, that shares practical tips on when to call a meeting, how to prepare for a meeting, and how to effectively lead a meeting. The video also depicts bad meeting behaviors that we should all avoid. “While these principles for good meetings seem straightforward, they are violated all the time,” Pozen says. Improve meetings in your organization by following the simple rules in this video – everyone will be grateful! 

The Managers and Management We Need to Improve Care: WIHI, March 26

Health care leaders play a critical role in driving improvement initiatives in their organizations. So do people on the frontlines of care. Less clear is the role that middle managers play. You know, the people with the job titles of House Supervisor or Shift Supervisor or Team Lead or Manager of the PACU (Post Anesthesia Care Unit). Dr. David Munch is one of the growing number of experts who say we can’t afford to ignore the ways in which people in these jobs are essential to improvement, too. On the next WIHI (Thursday, March 26, 2-3pm ET), Dr. Munch, along with Baystate Medical Center’s Stephanie Calcasola and IHI Senior Vice President Dr. Kedar Mate, will take up this important topic. They’ll look at what middle managers do, now, on behalf of quality improvement – and what they could do more of, if their contributions and unique positioning in the organization were better utilized and understood. We hope you’ll join the discussion.

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IHI Focus Area Spotlight

Improvement Capability: Don Goldmann Video: “How to Implement Credible QI Projects”

Person- and Family-Centered Care: The Trouble With Advance Directives

Patient Safety: Reducing Ventilator-Associated Pneumonia in Two ICUs in Scotland

Quality, Cost, and Value: Tips for Transitioning to Bundled Payments

Triple Aim for Populations: #BlackLivesMatter – A Challenge to the Medical and Public Health Communities

Look For

The deadline for speaker applications for the 27th Annual National Forum (December 2015 in Orlando, FL) is this Friday, March 27, by 5pm ET



patient safety briefing animation from the Salford (UK)-based innovation and improvement science center, Haelo



A recent article in the New York Times about why individuals need more than advance directives to ensure their end-of-life care wishes are carried out

Who's at IHI?

Dr. Jim Schlosser, one of IHI's founding board members, is at IHI this week for a session with the 2014-2015 IHI Fellows.

Where's IHI?

IHI SVP Dr. Pierre Barker and Executive Director Dr. Sodzi Sodzi-Tettey are speaking at the Consortium of Universities for Global Health (CUGH) conference in Boston, MA, this week.

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