Why Improving Discharge Can Help
Fix Hospital Flow
Even if bottlenecks are improved within the emergency department and the operating room, overall hospital flow and capacity may not improve if the discharge process is inefficient. That’s a key lesson learned at Cincinnati Children’s Hospital Medical Center (CCHMC). IHI recently interviewed Dr. Christine White, leader of a CCHMC project to improve discharge efficiency, who explains how using quality improvement methods helped her team improve hospital flow. The project significantly decreased length of stay without increasing readmission rates, earning CCHMC the Children’s Hospital Association Pediatric Quality Award in 2013. Dr. White is faculty for IHI’s Hospital Flow Professional Development Program.